At American Retail Supply, you should always expect:
Every person at American Retail Supply is empowered to Make You Happy. If at any time you feel we have failed to Make-you-Happy, or if you ever have a question or concern, please call us right away at 800-426-5708 and a Real Live person will answer, as long as it's within normal business hours. If it's outside of normal business hours, we'll call you back promptly.
The vision of American Retail Supply in 1971 was to create one place where retailers like you could get everything you need to run your retail store. That vision included supplying those wholesale products at great prices and unmatched service. Today you can get your wholesale store fixtures, retail displays, wholesale packaging, security products, price marking, back room supplies, store signage, merchant services, customer loyalty programs, gift cards, marketing materials and virtually everything you need to run your retail store right here at American Retail Supply.
Everyone at American Retail Supply knows "Only Happy Customers Come Back"... and it's our job to be sure YOU are happy every time you deal with us.
The first training each new team member gets at American Retail Supply is Customer Service Training. They watch the video "In Search Of Excellence". In one scene, the trainer at Walt Disney World asks the new Disney employees, "What business are we in? What do we do at Walt Disney World?" The answer is, "We Make People Happy".
After the video, we talk about what business we are in. Yes, we sell Fixtures, Wholesale Packaging, and Marking Equipment... and we have excellent prices, quality products, and efficient distribution. BUT the bottom line is we are in the same business as Disney. "We Make People Happy". Sure, you probably won't whistle Zippity do da when you get your order... but if we don't make you happy, you won't come back... and you shouldn't!
If you are ever unhappy with us, each team member is trained to ask, "What Can I Do To Make You Happy?" Then they're trained to Make You Happy!
Stock orders received by 3:00 PM will almost always ship the same day. If we don't have the product in stock, you should expect to get the product when you are told. This seems like it should be a simple task, but I personally know it doesn't happen for me when I buy things. When it comes to delivery, some businesses will tell you what you want to hear and deal with the consequences later. We don't do that. We'll give you your delivery date as best we can and meet that date. On the rare occasion that something comes up that causes a delay, we'll let you know immediately.
Headquarters - Showroom & Warehouse
Stop by our showroom to view samples of hundreds of our most popular products!
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